Lyft’s latest program is assisting patients and clinics in avoiding missing doctor appointments.
Eligible patients, insurance coverage members, Medicaid and Medicare recipients may use the Lyft app and order free transportation to their medical appointments via Lyft Pass for Healthcare.
The policy enables the sponsoring healthcare or social welfare agency to pay for the trips. Sponsors have power over the service by deciding on an overall budget, a maximum per-ride fee, pickup, and drop-off places, and when they pass should be used.
For organizations that are sponsoring the trip when riders want a lift, Lyft gives them a pass to use. Lyft then sends consumption and budget information to the organizations.
More and more hospitals are turning to ridesharing firms including Lyft and Uber for mobility assistance.
Going to doctor appointments can be difficult for many people. To get to a meeting, the usual procedure is to contact a transportation call center up to 72 hours ahead of time to order a bus.
Transportation is a health-related social determinant. Per year, some four million medical appointments are missing or postponed due to patients’ inability to get there.
Uber Health and American Logistics announced an alliance in 2019 to further increase patient access to transportation while also increasing accountability and efficiency.
Accessible transit has an effect on disadvantaged populations such as the aged, low-income, and critically disabled, according to Francisco Bram, head of product development at Uber for Business.
Transportation is also required for clinic employees. Sutter Health, a nonprofit hospital network, partnered with Lyft in 2020 to make it easier for home health services to get to and from patients’ homes.
Sutter and Lyft have also collaborated on pilot transit initiatives, which concluded that the programs reduced wait times, reduced costs, and had a positive effect on social determinants of health.
If there is an increasing interest in improving transportation connectivity, more will be needed to help minimize the number of appointments missing.
“We’re integrating a world-class technology that many people are now acquainted with into their treatment experience,” Megan Callahan, Lyft Healthcare’s vice president, said. “We’ve streamlined an important piece of health access that enables patients to be self-sufficient and in demand, while enabling our partners to concentrate on the programs they deliver, rather than on logistical procedures, by exploiting our powerhouse in consumer tech.”