Unified Communications as a Service Market – Industry Trends and Forecast to 2029

Global Unified Communications as a Service (UCaaS) Market size was valued at USD 69.05 Billion in 2021, and is projected to reach USD 254.73 Billion by 2028, growing at a CAGR of 20.5% from 2022 to 2028.

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Unified Communications as a Service Market

Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports communications functions such as Enterprise telephony, Meetings (audio/video/web conferencing), Unified messaging, Instant messaging and presence (personal and team), Mobility, Communications-enabled business processes. UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy (including tenant partitions residing on shared UC infrastructure, such as data centers, racks, compute, network, common equipment and blades) and self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.


The latest research on the Unified Communications as a Service market provides a comprehensive overview of the market for the years 2022 to 2028. It gives a comprehensive picture of the global Unified Communications as a Service industry, considering all significant industry trends, market dynamics, competitive landscape, and market analysis tools such as Porter’s five forces analysis, Industry Value chain analysis, and PESTEL analysis of the Unified Communications as a Service market. Moreover, the report includes significant chapters such as Patent Analysis, Regulatory Framework, Technology Roadmap, BCG Matrix, Heat Map Analysis, Price Trend Analysis, and Investment Analysis which help to understand the market direction and movement in the current and upcoming years. The report is designed to help readers find information and make decisions that will help them grow their businesses. The study is written with a specific goal in mind: to give business insights and consultancy to help customers make smart business decisions and achieve long-term success in their particular market areas.

Unified Communications as a Service Market

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Key Industry Players in Unified Communications as a Service Market:

  • AT&T Inc. (US)
  • Avaya Inc. (US)
  • BT Group plc (UK)
  • Cisco Systems Inc. (US)
  • DXC Technology Co. (US)
  • IBM Corp. (US)
  • West Corporation (US)
  • RingCentral Inc. (US)
  • 8×8 Inc. (US)
  • LogMeIn (US)
  • Mitel Networks Corporation (US)
  • Cisco (US)
  • Vonage (US)
  • Fuze Inc. (US)
  • Microsoft Corp (US)
  • Google (US)
  • Verizon Enterprise Solutions (US)
  • BT (UK)
  • Intrado Corporation (US)
  • NTT Communications Corporation (US)
  • Masergy (US)
  • Revation Systems (US)
  • Orange S.A. (France)
  • DialPad (US)
  • StarBlue (Ireland)
  • Windstream (US)
  • Alcatel-Lucent Enterprise (France), and Other Major Players.

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Key Chapter Will Be Provided In The Report:

  • Patent Analysis
  • Regulatory Framework
  • Technology Roadmap
  • BCG Matrix
  • Heat Map Analysis
  • Price Trend Analysis
  • Investment Analysis
  • Company Profiling and Competitive Positioning
  • Industry Value Chain Analysis
  • Market Dynamics and Factors
  • Porter’s Five Forces Analysis
  • Pestle Analysis
  • SWOT Analysis

Segmentation Analysis Includes,

By Deployment:

  • Public Cloud
  • Private Cloud

By End User:

  • IT & Telecom
  • BFSI
  • Healthcare
  • Hospitality
  • Automotive
  • Other End-Uses

By Region:

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
  • Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
  • Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
  • South America (Brazil, Argentina, Rest of SA)

The report provides comprehensive details about demand forecasts, market trends, and both micro and macro indicators. The Unified Communications as a Service market report also gives information about the factors that are making this market grow and the objects that are holding it back. Using tools like Porter’s five forces analysis, Industry Value chain analysis, and PESTEL analysis of the Unified Communications as a Service market, the report provides details about the market. The research also depicts current market trends and gives forecasts for 2022–2028. We’ve also highlighted future developments in the market that will affect the demand during the period of the forecast. Also, the competitive analysis for each regional market indicates how much of the market the top players have. We gathered information from Unified Communications as a Service manufacturers or service providers, distributors, end users, industry associations, government-industry bureaus, industry publications, third-party databases, and our databases, which were evaluated by industry experts.

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Reasons to buy this report:

  • To get a comprehensive overview of the Unified Communication as a Service Market
  • To gain wide ranging information about the top players in this industry, their product portfolios, and key strategies adopted by the players.
  • To gain insights of the countries/regions in the Unified Communication as a Service Market.

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